Pre-determinants of Implementing IT Benefits Management in Norwegian Municipalities: Cultivate the Context

Authors:
Tero Päivärinta;Willy Dertz
Affiliations:
Department of Information Systems, University of Agder, Kristiansand, Norway N-4604;Department of Information Systems, University of Agder, Kristiansand, Norway N-4604
Venue:
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Year:
2008

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Abstract

The concept of benefits management addresses explicated practices to realize benefits from information technology investments. However, a minority of organizations have implemented those. We explored which pre-determinants affect the implementation of benefits management practices by conducting a Delphi process in the Norwegian municipality sector. The experts represented governmental organs, general management, and municipal service managers. They identified 59 pre-determinants of potential importance. However, the experts reached no significant consensus on the relative importance of the pre-determinants. Instead, we suggest that the identified pre-determinants should be holistically and contextually scrutinized. As a basis for that, we categorized the pre-determinants further into the areas of government-level policy, municipality-level policy, benefits management process, and benefits management toolbox of methods and techniques. Our study highlights areas of explicated managerial policies and actions in the municipal and inter-municipal contexts, in addition to the task of finding out a set of useful practices as such.