Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Understanding the benefit and costs of communities of practice
Communications of the ACM - Supporting community and building social capital
Improving individual and organizational performance through communities of practice
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Concepts for usable patterns of groupware applications
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
A process for creating the business case for user experience projects
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Knowledge Networks: Innovation Through Communities of Practice
Knowledge Networks: Innovation Through Communities of Practice
Designing a knowledge management approach for the CAMRA community of science
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
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Increasingly, organizations are looking for ways to use technology to document and share information in order to increase effectiveness and foster a sense of community [1, 3]. As one example of a "community of practice" [4, 10], the eBay User Experience & Design group recently created a knowledge management system known as the Playbook to enable the eBay design community to share design best practices and other information. This paper describes the considerations that went into creating the Playbook and how the working team enabled the rest of the eBay design community throughout the world to contribute their best practices. We also discuss how the group as a whole has benefited from this system as well as lessons learned during this process which may help other design communities outside of eBay.