Collaborative decision making: an implementation of the Delphi approach in a social platform

Authors:
Fan Dong;Adam Binnie;Kelly Lyons;Rob Lee;Francis Lui;Michael McAllister;Mike Tsumura
Affiliations:
Rotman Research Institute, Baycrest;SAP;University of Toronto;SAP;SAP;Dalhousie University;SAP
Venue:
CASCON '12 Proceedings of the 2012 Conference of the Center for Advanced Studies on Collaborative Research
Year:
2012

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Abstract

As enterprise use of social media platforms to support collaborative work continues to increase, studies that investigate the ways in which traditional group support systems can integrate with social media platforms are increasingly important. In this paper, we report on the results of a study in which we implemented a Delphi decision-making approach in SAP StreamWork, a web-based social media platform that supports social interaction and decision making. As with most social media systems, contributions by individuals in SAP StreamWork are shared immediately and attributed to the contributors. At first glance, these characteristics are at odds with the anonymity and iterative structure of the Delphi approach. We describe how we integrated the structured processes of the Delphi approach into the open collaboration model of SAP StreamWork and report on an evaluation of our system in which two groups used the resulting prototype tool for a real-life decision-making activity.