Communication-Garden System: Visualizing a computer-mediated communication process

Authors:
Bin Zhu;Hsinchun Chen
Affiliations:
IS Department, School of Management, Boston University, 595 Commonwealth Avenue, Boston, MA 02215, United States;MIS department, University of Arizona, Tucson, AZ 85721, United States
Venue:
Decision Support Systems
Year:
2008

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Abstract

Archives of computer-mediated communication (CMC) could be valuable organizational resources. Most CMC archive systems focus on presenting one of the three aspects of a CMC community: discussion content, participants' behavior, or social networks among participants. Very few CMC archive systems support the easy integration of these three aspects. This paper thus describes two-phase research to propose an automatic approach that facilitates users' integrated understanding of discussion content and behavior of CMC participants. We validated the approach through the development and evaluation of a prototype system, the Communication-Garden system.