Task support in an office system
ACM Transactions on Information Systems (TOIS)
Understanding computers and cognition
Understanding computers and cognition
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Triggers and barriers to customizing software
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting the design of office procedures in the DOMINO system
Studies in computer supported cooperative work
Direct end-user access to remote information
COCS '91 Proceedings of the conference on Organizational computing systems
A goal oriented office form system
COCS '91 Proceedings of the conference on Organizational computing systems
A process model and system for supporting collaborative work
COCS '91 Proceedings of the conference on Organizational computing systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A speech-act-based office modeling approach
ACM Transactions on Information Systems (TOIS)
Office Information Systems and Computer Science
ACM Computing Surveys (CSUR)
The design requirements of office systems
ACM Transactions on Information Systems (TOIS)
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
OfficeTalk-D: An experimental office information system
Proceedings of the SIGOA conference on Office information systems
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
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CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
A Work ow Management Systems Architecture that Support Ad-Hoc Recoveries
IDEAS '99 Proceedings of the 1999 International Symposium on Database Engineering & Applications
Workflow-Centric Information Distribution Through E-Mail
Journal of Management Information Systems
FlowWiki: A wiki based platform for ad hoc collaborative workflows
Knowledge-Based Systems
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Workflow systems have been proposed as a means for automating business procedures. While growing in popularity, many fundamental problems, such as supporting unstructured office activities, still remain before this technology will be especially useful in the office. This paper examines difficulties associated with handling unstructured office activities and argues that it is both necessary and possible for workflow technology to better support office workers who perform these activities. The approach illustrated in this paper advocates reducing the rigidity of the workflow system's computational model, which, in turn, requires the system to better support the contextual information needs of the workers performing the unstructured activities.