Notification and awareness: synchronizing task-oriented collaborative activity

Authors:
John M. Carroll;Dennis C. Neale;Philip L. Isenhour;Mary Beth Rosson;D. Scott McCrickard
Affiliations:
Center for Human--Computer Interaction, Department of Computer Science, Virginia Tech, Blacksburg, VA;Center for Human--Computer Interaction, Department of Computer Science, Virginia Tech, Blacksburg, VA;Center for Human--Computer Interaction, Department of Computer Science, Virginia Tech, Blacksburg, VA;Center for Human--Computer Interaction, Department of Computer Science, Virginia Tech, Blacksburg, VA;Center for Human--Computer Interaction, Department of Computer Science, Virginia Tech, Blacksburg, VA
Venue:
International Journal of Human-Computer Studies - Notification user interfaces
Year:
2003

Citing 47
Cited 88

A multiple, virtual-workspace interface to support user task switching

CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Computer systems and the design of organizational interaction

ACM Transactions on Information Systems (TOIS)
Video conferencing as a technology to support group work: a review of its failures

CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
The Nurnberg funnel: designing minimalist instruction for practical computer skill

The Nurnberg funnel: designing minimalist instruction for practical computer skill
Findings from observational studies of collaborative work

International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
The Portland experience: a report on a distributed research group

International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Experiences in the use of a media space

CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What you see is what I think you see

ACM SIGCUE Outlook - Special issue on computer supported collaborative learning
Edit wear and read wear

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video as a technology for informal communication

Communications of the ACM
The user-centered iterative design of collaborative writing software

CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Groupware and social dynamics: eight challenges for developers

Communications of the ACM
Iterative design of seamless collaboration media

Communications of the ACM
Supporting distributed groups with a Montage of lightweight interactions

CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiences with workflow management: issues for the next generation

CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Applying activity theory to video analysis: how to make sense of video data in human-computer interaction

Context and consciousness
LifeLines: visualizing personal histories

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Corona: a communication service for scalable, reliable group collaboration systems

CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Support for workflows in a ministerial environment

CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
A usability study of awareness widgets in a shared workspace groupware system

CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Your place or mine? Learning from long-term use of audio-video communication

Computer Supported Cooperative Work
Peepholes: low cost awareness of one's community

Conference Companion on Human Factors in Computing Systems
Workspace awareness for groupware

Conference Companion on Human Factors in Computing Systems
Effects of awareness support on groupware usability

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for the dynamics of cooperative work activities

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Supporting flexible roles in a shared space

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Design for individuals, design for groups: tradeoffs between power and workspace awareness

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Envisioning communication: task-tailorable representations of communication in asynchronous work

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Coordination, overload and team performance: effects of team communication strategies

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Chat circles

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Footprints: history-rich tools for information foraging

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Flexible collaboration transparency: supporting worker independence in replicated application-sharing systems

ACM Transactions on Computer-Human Interaction (TOCHI)
Getting some perspective: using process descriptions to index document history

GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The effects of workspace awareness support on the usability of real-time distributed groupware

ACM Transactions on Computer-Human Interaction (TOCHI)
The scent of a site: a system for analyzing and predicting information scent, usage, and usability of a Web site

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The development of cooperation: five years of participatory design in the virtual school

DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Design guidelines for dealing with breakdowns and repairs in collaborative work settings

International Journal of Human-Computer Studies - Understanding work and designing artefacts
ConNexus to awarenex: extending awareness to mobile users

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing our town: MOOsburg

International Journal of Human-Computer Studies
Lifestreams: a storage model for personal data

ACM SIGMOD Record
Understanding Computers and Cognition: A New Foundation for Design

Understanding Computers and Cognition: A New Foundation for Design
Frameworks for Sharing Knowledge Toward a Professional Language for Teaching Practices

HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 4 - Volume 4
Mentoring in a school environment

CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
Multi-faceted evaluation for complex, distributed activities

CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
From Mirroring to Guiding: A Review of State of the Art Technology for Supporting Collaborative Learning

International Journal of Artificial Intelligence in Education

Classroom BRIDGE: using collaborative public and desktop timelines to support activity awareness

Proceedings of the 16th annual ACM symposium on User interface software and technology
On-line question-posing and peer-assessment as means for web-based knowledge sharing in learning

International Journal of Human-Computer Studies
A laboratory method for studying activity awareness

Proceedings of the third Nordic conference on Human-computer interaction
Evaluating procedural aspects of intense collaboration

Proceedings of the third Nordic conference on Human-computer interaction
The BRIDGE awareness workspace: tools supporting activity awareness for collaborative project work

Proceedings of the third Nordic conference on Human-computer interaction
Situating evaluation in scenarios of use

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluating computer-supported cooperative work: models and frameworks

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Supporting creativity in distributed scientific communities

GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
When news is more than what makes headlines

Crossroads
Why member portraits can undermine participation

CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
FeedMe: a collaborative alert filtering system

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
GearBi: towards an online arbitration environment based on the design principles simplicity, awareness, orientation, and timeliness

Artificial Intelligence and Law - Online dispute resolution
Collaborative design: Managing task interdependencies and multiple perspectives

Interacting with Computers
Awareness and teamwork in computer-supported collaborations

Interacting with Computers
Improving quality and quantity of contributions: Two models for promoting knowledge exchange with shared databases

Computers & Education
An interactional perspective on group awareness: Alleviating the information-exchange dilemma (for everybody?)

International Journal of Human-Computer Studies
Supporting creativity with awareness in distributed collaboration

Proceedings of the 2007 international ACM conference on Supporting group work
A social network-based system for supporting interactive collaboration in knowledge sharing over peer-to-peer network

International Journal of Human-Computer Studies
A socio-cognitive analysis of online design discussions in an Open Source Software community

Interacting with Computers
Developing a measure of collective awareness in virtual teams

International Journal of Business Information Systems
The absent participant: more patterns for group awareness

Proceedings of the 2006 conference on Pattern languages of programs
A Service Providing Awareness of Learning Object Evolutions in a Distributed Environment

EC-TEL '08 Proceedings of the 3rd European conference on Technology Enhanced Learning: Times of Convergence: Technologies Across Learning Contexts
Who collaborates successfully?: prior experience reduces collaboration barriers in distributed interdisciplinary research

Proceedings of the 2008 ACM conference on Computer supported cooperative work
Multimodal collaborative activity among architectural designers using an augmented desktop at distance or in collocation

ECCE '08 Proceedings of the 15th European conference on Cognitive ergonomics: the ergonomics of cool interaction
Designing for e-science: Requirements gathering for collaboration in CiteSeer

International Journal of Human-Computer Studies
Training Students to Work Effectively in Partially Distributed Teams

ACM Transactions on Computing Education (TOCE)
Visualization of Group Members' Participation

Social Science Computer Review
Knowledge awareness in CSCL: A psychological perspective

Computers in Human Behavior
Askus: Amplifying Mobile Actions

Pervasive '09 Proceedings of the 7th International Conference on Pervasive Computing
Intelligent Automation in Collaborative Systems

Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Five Levels of Collaboration --Five Levels of ICT Support?

Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Detection, Recommendation and Collaboration: Knowledge Awareness Map in Computer Supported Ubiquitous Learning

Proceedings of the 2007 conference on Supporting Learning Flow through Integrative Technologies
Beyond being aware

Information and Organization
Development and evaluation of a system enhancing Second Life to support synchronous role-based collaborative learning

Software—Practice & Experience
Supporting controversial CSCL discussions with augmented group awareness tools

CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
An innovative approach for fostering computer-supported collaboration

CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
Group awareness and self-presentation in the information-exchange dilemma: an interactional approach

CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
The effects of awareness of group members' rationale on collaborative learning activities

CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
Knowledge exchange as a motivational problem: results of an empirical research program

CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 1
SCAN tools for collaborative learning

CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 1
Considerate home notification systems: A user study of acceptability of notifications in a living-room laboratory

International Journal of Human-Computer Studies
Progressional awareness: designing a co-authoring tool to support the planning process

Proceedings of the 27th ACM international conference on Design of communication
End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems

Information Processing and Management: an International Journal
Is the unfolding of the group discussion off-pattern? Improving coordination support in educational forums using mobile devices

Computers & Education
Traceability-Based Change Awareness

MODELS '09 Proceedings of the 12th International Conference on Model Driven Engineering Languages and Systems
Understanding together: sensemaking in collaborative information seeking

Proceedings of the 2010 ACM conference on Computer supported cooperative work
Cognitive dust: a framework that builds from CSCW concepts to provide situated support for small group work

CSCWD'06 Proceedings of the 10th international conference on Computer supported cooperative work in design III
Support case-based authentic learning activities: a collaborative case commenting tool and a collaborative case builder

HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Technology Effects in Distributed Team Coordination--High-Interdependency Tasks in Offshore Oil Production

Computer Supported Cooperative Work
Asymmetric synchronous collaboration within distributed teams

EPCE'07 Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomics
Integrating interpersonal space and shared workspace for translation groupware development

Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
The learning kit project: Software tools for supporting and researching regulation of collaborative learning

Computers in Human Behavior
Innovative ways for using gStudy to orchestrate and research social aspects of self-regulated learning

Computers in Human Behavior
Measurement and assessment in computer-supported collaborative learning

Computers in Human Behavior
Designing roles, scripts, and prompts to support CSCL in gStudy

Computers in Human Behavior
Activity-Aware Chat System Based on a Study of Distributed Collaborative Learning

C5 '10 Proceedings of the 2010 Eighth International Conference on Creating, Connecting and Collaborating through Computing
Awareness in networked collaborative environment: a comparative study on the usage of digital elements

ACE'10 Proceedings of the 9th WSEAS international conference on Applications of computer engineering
Social awareness: the power of digital elements in collaborative environment

WSEAS Transactions on Computers
An ontological conceptualization approach for awareness in domain-independent collaborative modeling systems: Application to a model-driven development method

Expert Systems with Applications: An International Journal
Supporting asynchronous workspace awareness by visualizing the story evolution in collaborative storytelling

CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Supporting informal interaction in a hospital through impromptu social networking

CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Let's Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support

Information Systems Research
Moving from MOOsburg

International Journal of Web Based Communities
Mediating team effectiveness in the context of collaborative learning: The importance of team and task awareness

Computers in Human Behavior
Guiding knowledge communication in CSCL via group knowledge awareness

Computers in Human Behavior
The influence of an activity awareness display on distributed multi-team systems

Proceedings of the 28th Annual European Conference on Cognitive Ergonomics
Beyond mobile collaboration: toward metropolitan-scale geocentric crowdsourcing

Proceedings of the 2nd international workshop on Ubiquitous crowdsouring
Supporting common ground and awareness in emergency management planning: A design research project

ACM Transactions on Computer-Human Interaction (TOCHI)
Investigating the Role of a Large, Shared Display in Multi-Display Environments

Computer Supported Cooperative Work
Awareness to improve interaction: design of distance learning environment

Proceedings of the 23rd Australian Computer-Human Interaction Conference
Design of a safe computer-supported cooperative environment in radiotherapy: exploratory identification of cooperation strategies

Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
Heuristics for evaluating IT security management tools

Proceedings of the Seventh Symposium on Usable Privacy and Security
F@: a framework of group awareness in synchronous distributed groupware

APWeb'06 Proceedings of the 8th Asia-Pacific Web conference on Frontiers of WWW Research and Development
Group collaboration support in learning mathematics

KES'06 Proceedings of the 10th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part II
Auditory feedback in haptic collaborative interfaces

International Journal of Human-Computer Studies
A visualization model supporting an efficient context resumption in collaboration environments

UMAP'11 Proceedings of the 19th international conference on Advances in User Modeling
Context-dependent awareness support in open collaboration environments

User Modeling and User-Adapted Interaction
Gesture coordination in collaborative tasks through augmented haptic feedthrough

EGVE - JVRC'10 Proceedings of the 16th Eurographics conference on Virtual Environments & Second Joint Virtual Reality
A situation model to support awareness in collaborative design

International Journal of Human-Computer Studies
Supporting collaborative sense-making in emergency management through geo-visualization

International Journal of Human-Computer Studies
A framework for the study of external representations in collaborative design settings

International Journal of Human-Computer Studies
What signal is your inspection team sending to each other? Using a shared collaborative interface to improve shared cognition and implicit coordination in error-detection teams

International Journal of Human-Computer Studies
An Approach for Asynchronous Awareness Support in Collaborative Non-Linear Storytelling

Computer Supported Cooperative Work
The effects of a shared free form rationale space in collaborative learning activities

Journal of Systems and Software
The Effects of Rationale Awareness on Individual Reflection Processes in Virtual Group Activities

International Journal of e-Collaboration
Reviewing the quality of awareness support in collaborative applications

Journal of Systems and Software
Comparative study of the bimanual and collaborative modes for closely coupled manipulations

International Journal of Human-Computer Studies
Creating a model of the dynamics of socio-technical groups

User Modeling and User-Adapted Interaction

Quantified Score

Hi-index	0.00

Visualization

Abstract

People working collaboratively must establish and maintain awareness of one another's intentions, actions and results. Notification systems typically support awareness of the presence, tasks and actions of collaborators, but they do not adequately support awareness of persistent and complex activities. We analysed awareness breakdowns in use of our Virtual School system--stemming from problems related to the collaborative situation, group, task and tool support--to motivate the concept of activity awareness. Activity awareness builds on prior conceptions of social and action awareness, but emphasizes the importance of activity context factors like planning and coordination. This work suggests design strategies for notification systems to better support collaborative activity.