Is the unfolding of the group discussion off-pattern? Improving coordination support in educational forums using mobile devices

  • Authors:
  • Marco Aurélio Gerosa;Denise Filippo;Mariano Pimentel;Hugo Fuks;Carlos J. P. Lucena

  • Affiliations:
  • University of São Paulo (USP), R. Matão, 1010, São Paulo 05508-090, Brazil;University of the State of Rio de Janeiro (UERJ), R. Evaristo da Veiga, 95, Rio de Janeiro 20031-040, Brazil;Federal University of the State of Rio de Janeiro (UNIRIO), Av. Pasteur, 458, Urca, Rio de Janeiro 22290-240, Brazil;Pontifical Catholic University of Rio de Janeiro (PUC-Rio), R. M. S. Vicente, 225, Rio de Janeiro 22453-900, Brazil;Pontifical Catholic University of Rio de Janeiro (PUC-Rio), R. M. S. Vicente, 225, Rio de Janeiro 22453-900, Brazil

  • Venue:
  • Computers & Education
  • Year:
  • 2010

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Abstract

A forum is a valuable tool to foster reflection in an in-depth discussion; however, it forces the course mediator to continually pay close attention in order to coordinate learners' activities. Moreover, monitoring a forum is time consuming given that it is impossible to know in advance when new messages are going to be posted. Additionally, a forum may be inactive for a long period and suddenly receive a burst of messages forcing forum mediators to frequently log on in order to know how the discussion is unfolding to intervene whenever it is necessary. Mediators also need to deal with a large amount of messages to identify off-pattern situations. This work presents a piece of action research that investigates how to improve coordination support in a forum using mobile devices for mitigating mediator's difficulties in following the status of a forum. Based on summarized information extracted from message meta-data, mediators consult visual information summaries on PDAs and receive textual notifications in their mobile phone. This investigation revealed that mediators used the mobile-based coordination support to keep informed on what is taking place within the forum without the need to log on their desktop computer.