The effect of medium and task on dyadic communication
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Iterative design of seamless collaboration media
Communications of the ACM
Supporting cooperative and personal surfing with a desktop assistant
Proceedings of the 10th annual ACM symposium on User interface software and technology
Web-based customer decision support systems
Communications of the ACM
MultECommerce: a distributed architecture for collaborative shopping on the WWW
Proceedings of the 2nd ACM conference on Electronic commerce
Conflict resolution in collaborative planning dialogs
International Journal of Human-Computer Studies - Special issue on collaboration, cooperation and conflict in dialogue systems
Introduction to E-Commerce
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Providing Decisional Guidance for Multicriteria Decision Making in Groups
Information Systems Research
A Comparative Study of Distributed Learning Environments on Learning Outcomes
Information Systems Research
Notification and awareness: synchronizing task-oriented collaborative activity
International Journal of Human-Computer Studies - Notification user interfaces
Rethinking Media Richness: Towards a Theory of Media Synchronicity
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Computational & Mathematical Organization Theory
Efficient cooperative searching on the web: system design and evaluation
International Journal of Human-Computer Studies
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
ACM Transactions on Computer-Human Interaction (TOCHI)
Eye tracking -- A new interface for visual exploration
BT Technology Journal
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Understanding the Impact of Collaboration Software on Product Design and Development
Information Systems Research
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
Leadership Effectiveness in Global Virtual Teams
Journal of Management Information Systems
Toward Virtual Community Knowledge Evolution
Journal of Management Information Systems
Relating Collaborative Technology Use to Teamwork Quality and Performance: An Empirical Analysis
Journal of Management Information Systems
Journal of Management Information Systems
Task requirements and media choice in collaborative writing
Human-Computer Interaction
Human-Computer Interaction
Visual information as a conversational resource in collaborative physical tasks
Human-Computer Interaction
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
ACM Transactions on Computer-Human Interaction (TOCHI)
Computers in Human Behavior
Information and Management
The effects of navigation support and group structure on collaborative online shopping
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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Prior studies investigating business-to-consumer e-commerce have focused predominantly on online shopping by individuals on their own, although consumers often desire to conduct their shopping activities with others. This study explores the important, but seldom studied, topic of collaborative online shopping. It investigates two design components that are pertinent to collaborative online shopping support tools, namely, navigation support and communication support. Results from a laboratory experiment indicate that compared to separate navigation, shared navigation effectively reduces uncoupling (i.e., the loss of coordination with one's shopping partner) incidents per product discussed and leads to fewer communication exchanges dedicated to resolving each uncoupling incident, thereby enhancing coordination performance. Compared to text chat, voice chat does not help reduce the occurrence of uncoupling, but likely increases the efficiency in resolving uncoupling. The results further show that shared navigation and voice chat can significantly enhance the collaborative shoppers' perceptions of social presence derived from their online shopping experiences. The interaction effect on social presence implies that the benefit of shared navigation is higher in the presence of text chat than in the presence of voice chat.