KNOs: KNowledge acquisition, dissemination, and manipulation Objects
ACM Transactions on Information Systems (TOIS)
An object oriented system implementing KNOs
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
Supporting distributed office problem solving in organizations
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Chaos as coordination technology
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
A micro-organizational model for supporting knowledge migration
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Groupware: some issues and experiences
Communications of the ACM
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To cope with a highly specialized environment, organizational workers specialize in different areas of knowledge (e.g., taxation). Communication plays a very important role in performing organizational tasks that require multiple specializations. In fact, research data shows that managers and professionals spend about 70-80% of their time in communication. To alleviate the time organizational workers spend in communication, some of their communication should be automated. In this paper, we propose a communication tool for this purpose. This tool can be used essentially in the same way that an expert system shell is used.The function of this tool is to collect data needed for performing a task in an open system. In order to do so, the two communicating parties must understand what each other wants. The speech act taxonomy developed by Searle, then modified by Reiss, is useful for this purpose. However, their taxonomy is intended for general communication. We have to select the appropriate subset of it that is suitable for automating organizational communication and have to operationalize the theory behind it into a computer-based communication tool.