Agents that reduce work and information overload
Communications of the ACM
Bottom-up design of software agents
Communications of the ACM
Collaborative interface agents
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
Comparative usability evaluation: critical incidents and critical threads
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interface agents: metaphors with character
Software agents
Tcl/Tk-based agents for mail and news notification
Software—Practice & Experience
MailCat: an intelligent assistant for organizing e-mail
Proceedings of the third annual conference on Autonomous Agents
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
UNIX system administration handbook (3rd ed.)
UNIX system administration handbook (3rd ed.)
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the 2002 ACM symposium on Applied computing
Introduction to Multiagent Systems
Introduction to Multiagent Systems
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A collaborative assistant for email
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Models of attention in computing and communication: from principles to applications
Communications of the ACM
Incremental Learning in SwiftFile
ICML '00 Proceedings of the Seventeenth International Conference on Machine Learning
The semantic of episodes in communication with the anthropomorphic interface agent MAX
Proceedings of the 9th international conference on Intelligent user interfaces
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Towards Knowledge Portals: From Human Issues to Intelligent Agents (Information Science and Knowledge Management, 19)
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Intelligent agents as innovations
AI & Society
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User adoption of interface agents for electronic mail
User adoption of interface agents for electronic mail
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
The lumière project: Bayesian user modeling for inferring the goals and needs of software users
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
Are interface agents scapegoats? Attributions of responsibility in human-agent interaction
Interacting with Computers
A model of user adoption of interface agents for email notification
Interacting with Computers
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This study reports on several typical scenarios of the use of email notification interface agents under the influence of critical incidents. An interface agent is a reactive, collaborative, and autonomous visual computational system, which communicates directly with a person offering assistance and advice in performing computer-related tasks. The critical incident technique was employed to survey the actual users of an interface agent-based email notification application. Respondents were asked to provide the last most significant either positive or negative incident of the usage of interface agents in their email application. They were also asked to offer recommendations for designers and marketers of this technology. Sixty critical incidents were obtained and analysed. With regards to positive-outcome situations, one representative scenario was constructed. With respect to the negative-outcome events, three distinct scenarios were identified. Based on the critical incident technique, it is concluded that users acknowledge the quality of an agent when it acts reliably, an agent's intrusive behaviour results in an immediate agent usage termination, operability issues sometimes force people to reject the technology, and users attempt to preserve the employment of an agent under the negative impacts of external factors. A number of other practical recommendations for manufacturers and marketers are also outlined.