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Communications of the ACM
“It's the computer's fault”: reasoning about computers as moral agents
CHI '95 Conference Companion on Human Factors in Computing Systems
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Computerization and controversy (2nd ed.): value conflicts and social choices
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International Journal of Human-Computer Studies
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Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
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Lifelike computer characters: the persona project at Microsoft
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Human values and the design of computer technology
Human values and the design of computer technology
Are computers scapegoats?: attributions of responsibility in human-computer interaction
International Journal of Human-Computer Studies
Do users tolerate errors from their assistant?: experiments with an E-mail classifier
Proceedings of the 7th international conference on Intelligent user interfaces
Morality and Computers: Attitudes and Differences in Judgments
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Communications of the ACM - Human-computer etiquette
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International Journal of Human-Computer Studies
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IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 1
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A model of user adoption of interface agents for email notification
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This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the self-serving hypothesis in attribution theory, people do not always attribute the successful outcomes of human-agent interaction to themselves and negative results to interface agents. At the same time, it was found that as the degree of autonomy of MS Office interface agents increases, users tend to assign more negative attributions to agents under the condition of failure and more positive attributions under the condition of success. Overall, this research attempts to understand the behavior of interface agent users and presents several conclusions that may be of interest to human-computer interaction researchers and software designers working on the incorporation of interface agents in end-user systems.