Looking for the bright side of user interface agents
interactions
Incremental Learning in SwiftFile
ICML '00 Proceedings of the Seventeenth International Conference on Machine Learning
User - interface agent interaction: personalization issues
International Journal of Human-Computer Studies
Are interface agents scapegoats? Attributions of responsibility in human-agent interaction
Interacting with Computers
Iems: helping users manage email
UM'03 Proceedings of the 9th international conference on User modeling
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Smartlook, an e-mail classifier assistant, helps users filing their e-mails into folders. For a given message, it predicts the six most likely folders for that message and provides shortcut buttons that facilitate filing into one of the predicted folders. In this paper, we report results from user tests that show that although Smartlook does not achieve 100% prediction accuracy, a small percentage of errors does not hurt since users tolerate some errors from such an assistant.