The Cathedral and the Bazaar
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Producing Open Source Software: How to Run a Successful Free Software Project
Producing Open Source Software: How to Run a Successful Free Software Project
Geographic location of developers at SourceForge
Proceedings of the 2006 international workshop on Mining software repositories
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
Improving bug triage with bug tossing graphs
Proceedings of the the 7th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
A time-lag analysis for improving communication among OSS developers
JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
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High quality Open Source Software (OSS) has been used in many commercial software developments. In order to provide technical support to end users, OSS projects manage a user mailing list. It is for discussion about bugs and new functions of OSS with end users. However, according to a survey of Japanese companies that use OSS to build their commercial software, the biggest problem is the lack of adequate technical support. In this study, we investigate what type of thread can get feedback in user mailing list. As a result of a case study using Apache and Python project data, a thread is posted by a deep experienced user would be received a useful answer. In addition, we found threads written about internal system information of the OSS is more likely to be replied.