Information and Management
Computer-mediated communication: experiments with e-mail readability
Information Sciences: an International Journal - methods and systems for intelligent human—computer interaction
Richness, power cues and email text
Information and Management
Language and the Internet
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
In search of coherence: a review of e-mail research
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Email Adoption, Diffusion, Use and Impact Within Small Firms: A Survey of UK Companies
International Journal of Information Management: The Journal for Information Professionals
Understanding the business-IT relationship
International Journal of Information Management: The Journal for Information Professionals
The problem of information overload in business organisations: a review of the literature
International Journal of Information Management: The Journal for Information Professionals
Electronic mail usage at work: an analysis of the users' representations and affects
Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
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In this article, we undertake empirical research into e-mail communication in the workplace to provide organizations with practical information about how employees can effectively manage their e-mail interactions. We employ an interpretative, qualitative methodology to examine their views of e-mail. Specifically, we consider the interaction between this and traditional face-to-face (F2F) contact. Theoretical ideas are subject to empirical scrutiny from a database of 29 in-depth interviews with users. The findings suggest that as computer-mediated communication (CMC) intensifies, communication is increasingly characterized by a complex interplay between CMC and F2F, with e-mail affecting communication in positive and negative ways, and also with intended and unintended outcomes. For organizations, the key is to raise employee awareness about their e-mail communications in order to maximize effectiveness and prevent negative outcomes such as back-covering and relationship breakdown. The results inform the development of a conceptual framework for the interpretation and investigation of e-mail communications.