Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
The network nation: human communication via computer
The network nation: human communication via computer
The wired neighborhood
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
TeamRooms: network places for collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Telematics and Informatics - Special issue: multimedia technologies, systems and applications
Threading electronic mail: a preliminary study
Information Processing and Management: an International Journal - Special issue: methods and tools for the automatic construction of hypertext
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
Conversation and Community: Chat in a Virtual World
Conversation and Community: Chat in a Virtual World
Data Smog: Surviving the Information Glut
Data Smog: Surviving the Information Glut
Information Systems Research
What Do Virtual "Tells" Tell? Placing Cybersociety Research into a Hierarchy of Social Explanation
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 1 - Volume 1
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Managing Long Term Communications: Conversation and Contact Management
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Interactional Coherence in CMC
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Social and temporal structures in everyday collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making sense of it all: implementing an emerging KM technology within the organisation
International Journal of Information Technology and Management
Empirical evidence of information overload constraining chat channel community interactions
Proceedings of the 2008 ACM conference on Computer supported cooperative work
An empirical study of critical mass and online community survival
Proceedings of the 2010 ACM conference on Computer supported cooperative work
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Online spaces that enable public shared inter-personal communications are of significant social and economic importance. This paper outlines a theoretical model and methodology, labeled cyber-archaeology, for researching the relationship between such spaces and the behaviors they contain. The methodology utilizes large-scale field studies into user behavior in online spaces to identify technology-associated user constraints to sustainable patterns of online large-scale shared social interactions. Empirical research was conducted to assess the validity of both the theoretical model and methodology. It was based on the analysis of 2.65 million messages posted to 600 Usenet newsgroups over a six month period, and 478,240 email messages sent to 487 email lists managed by Listserv software over a 5-month period. Overall, our findings support a key aspect of the model, namely that individual 'information overload' coping strategies have an observable impact on mass-interaction discourse dynamics. Further, that it is possible to demonstrate a link between technology type and information overload impacts through field studies of online behavior. Cyber-archaeology is discussed in terms of its ability to offer insight into aspects of CMC-tool usability, technology design, and to guide future empirical research.