Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
The network nation: human communication via computer
The network nation: human communication via computer
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
User behavior patterns in the Electronic Information Exchange System
ACM '78 Proceedings of the 1978 annual conference - Volume 2
Social Decision Support Systems (SDSS)
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 1 - Volume 1
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CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
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Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
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IEEE Internet Computing
Information Services and Use
Information Systems for Emergency Management
Information Systems for Emergency Management
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International Journal of Strategic Information Technology and Applications
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Thirty four professionals who are part of a community of practice in the field of health related emergency response management provided information about the sources of information that they currently use the most, as well as their unmet information needs, and the kinds of information systems tools they would like to have. This professional community relies heavily on the Web, but they report severe information overload, in terms of not easily being able to find the kinds of information they want, amid the deluge of information that is there. In particular, they would find a system that uses social tagging and social recommender system features to be very useful for accessing relevant documents in the “gray literature”. We suggest that services such as these will be increasingly important for professional communities in general.