Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email—the good, the bad, and the ugly
Communications of the ACM
Drowning in our success: institution-wide electronic mail messages
ACM SIGUCCS Newsletter
Revisiting institution-wide e-mail: spamming our own
ACM SIGUCCS Newsletter
Towards an optimal resolution to information overload: an infomediary approach
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
PHP and MySQL Web Development
Creating a knowledge-sharing community: if you build it, will they come?
Communications of the ACM
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This paper presents a model for disseminating information about research opportunities at a university that goes beyond the standard sending of lengthy email messages to large numbers of recipients. We advocate instead a system which uses brief email messages with pointers to webpages offering additional detail, a searchable database of announcements, more carefully targeted recipient lists and blending push and pull to distribute information. We discuss our experience engaging end users of this system at our university and, finally, comment on the value of the design as a general mechanism for achieving effective communication within any organization.