Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Humans and Automation: System Design and Research Issues
Humans and Automation: System Design and Research Issues
A model for types and levels of human interaction with automation
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Process control in control rooms is currently in a state of technological flux driven by recent developments in information technology. The continual integration of new control devices carries with it the risk of overburdening the human operators, with a major source of danger here being information input overload. This article addresses this phenomenon and the implications for user-centered process control.