Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Reducing social context cues: electronic mail in organizational communication (Reprint)
Computer-supported cooperative work: a book of readings
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
The global IT work force: introduction
Communications of the ACM
Group Support Systems: New Perspectives
Group Support Systems: New Perspectives
Network Structure in Virtual Organizations
Organization Science
Learning to work in distributed global teams
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Case and Field Studies of Group Support Systems: An Empirical Assessment
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 1 - Volume 1
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 1 - Volume 1
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Journal of Management Information Systems
Human-Computer Interaction
Is More Technology Better for Communication in International Virtual Teams?
International Journal of e-Collaboration
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This paper presents the results of a case study pertaining to the use of information and communication media to support a range of project management tasks. A variety of electronic communication tools have evolved to support collaborative work and virtual teams. Few of these tools have focused specifically on the needs of project managers. In an effort to learn how practicing IT project managers employ these tools, data were collected at a North American Fortune 500 industrial company via interviews with IT project managers regarding their use and perceptions of electronic media within the context of their work on project teams. In this study, "virtual" describes the extent to which communication is electronic rather than the extent to which team members are geographically separated. Although the number of respondents was limited, the richness of the data collected leads to the conclusion that successful project managers and teams become skilled at adapting a variety of existing communication technologies to match the project task or process, the receiver, their own role as sender, and the content of the message. Groupware designers and developers need to better understand project management methods and best practices in order to provide better tools for practitioners, particularly as organizations expand globally and increasingly outsource various functions of their IT development and operations.