Organizational adoption and diffusion of electronic meeting systems: a case study
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Tailoring a COTS Group Support System for Software Requirements Inspection
Proceedings of the 16th IEEE international conference on Automated software engineering
Integrating decision support and social networks
Advances in Human-Computer Interaction
IT Project Managers' Perceptions and Use of Virtual Team Technologies
Information Resources Management Journal
Hi-index | 0.00 |
This paper presents the results of 38 case and field studies from 57 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The results show that the modal outcome for a GSS in field settings is to improve performance relative to manual or other methods as measured by effectiveness, efficiency, consensus, usability, and satisfaction in 91.5% of the cases. These are much more positive results than have been obtained in laboratory experiments. The reasons for the differences in findings and the research and development issues raised by the findings are explored.