Informing the design of an information management system with iterative fieldwork

  • Authors:
  • Victoria Bellotti;Ian Smith

  • Affiliations:
  • Xerox PARC, 3333 Coyote Hill Rd., Palo Alto, CA;Xerox PARC, 3333 Coyote Hill Rd., Palo Alto, CA

  • Venue:
  • DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
  • Year:
  • 2000

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Abstract

We report on the design process of a personal information management system, Raton Laveur, and how it was influenced by an intimate relationship between iterative fieldwork and design thinking. Initially, the system was conceived as a paper-based UI to calendar, contacts, to-dos and notes. As the fieldwork progressed, our understanding of peoples practices and the constraints of their office infrastructures radically shifted our design goals away from paper-based interaction to embedded interaction with our system. By this we mean embedding information management functionality in an existing application such as email.