Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A diary study of task switching and interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the working conference on Advanced visual interfaces
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
E-mail as a Source and Symbol of Stress
Organization Science
Reducing the effect of email interruptions on employees
International Journal of Information Management: The Journal for Information Professionals
Interleaving tasks to improve performance: Users maximise the marginal rate of return
International Journal of Human-Computer Studies
Stories of the Smartphone in everyday discourse: conflict, tension & instability
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Capturing the mood: facebook and face-to-face encounters in the workplace
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Vision of the future of email featuring upcoming technology to enhance the user experience
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
How to manage your inbox: is a once a day strategy best?
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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We report on an empirical study where we cut off email usage for five workdays for 13 information workers in an organization. We employed both quantitative measures such as computer log data and ethnographic methods to compare a baseline condition (normal email usage) with our experimental manipulation (email cutoff). Our results show that without email, people multitasked less and had a longer task focus, as measured by a lower frequency of shifting between windows and a longer duration of time spent working in each computer window. Further, we directly measured stress using wearable heart rate monitors and found that stress, as measured by heart rate variability, was lower without email. Interview data were consistent with our quantitative measures, as participants reported being able to focus more on their tasks. We discuss the implications for managing email better in organizations.