Evaluating the thinking-aloud technique for use by computer scientists
Advances in human-computer interaction (vol. 3)
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Documents at Hand: Learning from Paper to Improve Digital Technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email in personal information management
Communications of the ACM - Personal information management
Automatically classifying emails into activities
Proceedings of the 11th international conference on Intelligent user interfaces
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Generating summary keywords for emails using topics
Proceedings of the 13th international conference on Intelligent user interfaces
Accounting for diversity in subjective judgments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Suggesting email view filters for triage and search
IJCAI'09 Proceedings of the 21st international jont conference on Artifical intelligence
Coordinate: probabilistic forecasting of presence and availability
UAI'02 Proceedings of the Eighteenth conference on Uncertainty in artificial intelligence
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Email is a communication channel that provides a number of benefits. It can be stored, retrieved and forwarded. It also allows a recipient to choose when to uptake communication and how to pace it. However, email also incurs one prevalent cost: the feeling of email overload. One of the reasons leading to that feeling lays in the fact that current email clients do not provide an inbox structure that facilitates email prioritization, information structuring and work-flow management. The goal of this study was to understand the latent user needs regarding handling emails. We identified six such needs: three pertaining to email organization (email annotation, reliable structure and no urgency to classify) and three related to email retrieval (informative overview, flexible sorting and efficient search). We further investigated the dominance, importance and dependencies between these needs. The results were then discussed and implications for future inbox design were proposed.