Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Disconnected: Haves and Have-Nots in the Information Age
Disconnected: Haves and Have-Nots in the Information Age
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Butler lies: awareness, deception and design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Rhythms of non-use of device ensembles
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Beyond the user: use and non-use in HCI
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Learning how to feel again: towards affective workplace presence and communication technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Butler lies from both sides: actions and perceptions of unavailability management in texting
Proceedings of the 2013 conference on Computer supported cooperative work
Automatically detecting problematic use of smartphones
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
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We know that phone calls and mobile text messages are not always promptly answered and responded to, yet we know little about the reasons for unavailability, its effects on a user's image, the ways in which users explain the reasons for it, and actions when users cannot reach someone. Usage logs (2,983 phone use events), Web-based diaries, and interviews (N = 20) were used to investigate occasional unavailability in a mobile communication context. We identified four categories of unavailability and found that 31.1% of the phone calls consisted of unsuccessful communication attempts and reciprocal calls back from people who were unavailable earlier. Interestingly, while participants paid attention to the need to give reasons for unavailability, they did not require the explanations to be truthful. These findings have implications for design of systems that better support the needs to manage and explain unavailability and manage pending communication requests.