Patterns of contact and communication in scientific research collaboration
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Evaluating video as a technology for informal communication
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The notification collage: posting information to public and personal displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Distributed Work
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
Trust and Deception in Mediated Communication
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1 - Volume 1
Deception and design: the impact of communication technology on lying behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
The language of privacy: Learning from video media space analysis and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Using relationship to control disclosure in Awareness servers
GI '05 Proceedings of Graphics Interface 2005
Supporting social worlds with the community bar
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Broadcasting information via display names in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computers, Phones, and the Internet: Domesticating Information Technology (Human Technology Interaction)
Approaching and leave-taking: Negotiating contact in computer-mediated communication
ACM Transactions on Computer-Human Interaction (TOCHI)
The cost of interrupted work: more speed and stress
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
OpenMessenger: gradual initiation of interaction for distributed workgroups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-Computer Interaction
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
"on my way": deceptive texting and interpersonal awareness narratives
Proceedings of the 2010 ACM conference on Computer supported cooperative work
What's it worth to you?: the costs and affordances of CMC tools to asian and american users
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Computers in Human Behavior
Contact stratification and deception: blackberry messenger versus SMS use among students
Proceedings of the ACM 2011 conference on Computer supported cooperative work
The phone rings but the user doesn't answer: unavailability in mobile communication
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Impression management work: how seniors with chronic pain address disruptions in their interactions
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Tracking changes in collaborative writing: edits, visibility and group maintenance
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Computers in Human Behavior
More than modelling and hiding: towards a comprehensive view of Web mining and privacy
Data Mining and Knowledge Discovery
"I don't know where he is not": does deception research yet offer a basis for deception detectives?
EACL 2012 Proceedings of the Workshop on Computational Approaches to Deception Detection
What a tangled web we weave: lying backfires in location-sharing social media
Proceedings of the 2013 conference on Computer supported cooperative work
Butler lies from both sides: actions and perceptions of unavailability management in texting
Proceedings of the 2013 conference on Computer supported cooperative work
Quantifying the invisible audience in social networks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Everyone Has to Do It: " A joint action approach to managing social inattention
Computers in Human Behavior
Supporting Effortless Coordination: 25 Years of Awareness Research
Computer Supported Cooperative Work
A look at unsociability on Facebook
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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Instant messaging (IM) is a common and popular way for co-workers, friends, and family to stay in touch, but its"always-on properties can sometimes lead people to feel overexposed or too readily available to others for conversation. This, in turn, may lead people to deceive others about their actual status or availability. In this paper, we introduce the notion of the "butler lie to describe lies that allow for polite initiation and termination of conversations. We present results from a field study of 50 IM users, in which participants rated each of their messages at the time of sending to indicate whether or not it was deceptive. About one tenth of all IM messages were rated as lies and, of these, about one fifth were butler lies. These results suggest that butler lies are an important social practice in IM, and that existing approaches to interpersonal awareness, which focus on accurate assessment of availability, may need to take deception and other social practices into account.