Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Wan2tlk?: everyday text messaging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
The cost of interrupted work: more speed and stress
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Butler lies: awareness, deception and design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"on my way": deceptive texting and interpersonal awareness narratives
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Computers in Human Behavior
Contact stratification and deception: blackberry messenger versus SMS use among students
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Alone Together: Why We Expect More from Technology and Less from Each Other
Alone Together: Why We Expect More from Technology and Less from Each Other
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computers in Human Behavior
Instant messaging and presence technologies for college campuses
IEEE Network: The Magazine of Global Internetworking
Butler lies from both sides: actions and perceptions of unavailability management in texting
Proceedings of the 2013 conference on Computer supported cooperative work
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In an always-connected world, managing social inattention - that is, explaining the inability to interact at a particular time - can be as important as coordinating mutual availability. Inattention, particularly if repeated, can have significant relational consequences as it may be considered rude and can lead to painful social outcomes. Prior research has examined the butler lie, one strategy commonly used to manage social inattention while preserving relationships. This paper builds on that via an interview study of 47 participants that qualitatively examines perceptions of butler lies from both the senders' and receivers' perspectives. Participants see butler lies as a common and useful inattention management strategy, but these messages can have a negative effect receivers do not perceive the senders' intentions to be positive. Factors affecting the perception of intent include relationship strength and history, the stakes of the situation, and past behavior. The paper argues that inattention management should be considered a joint coordination problem characterized by a willingness to accept the pragmatic relational meaning of messages, which may differ from their literal semantic meaning. This hints at a collaborative view of deception, in which some interlocutors are aware they are being deceived and willing to accept deception.