Automating the design of graphical presentations of relational information
ACM Transactions on Graphics (TOG)
Seesoft-A Tool for Visualizing Line Oriented Software Statistics
IEEE Transactions on Software Engineering - Special issue on software measurement principles, techniques, and environments
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
The role of trust in outsourced IS development projects
Communications of the ACM
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Communication and Trust in Global Virtual Teams
Organization Science
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Email Chronemics: Unobtrusive Profiling of Response Times
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 4 - Volume 04
Semiology of graphics
Bridging the gap between technical and social dependencies with Ariadne
eclipse '05 Proceedings of the 2005 OOPSLA workshop on Eclipse technology eXchange
Visualization of large hierarchical data by circle packing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CVS integration with notification and chat: lightweight software team collaboration
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Behavioral profiles for advanced email features
Proceedings of the 18th international conference on World wide web
Does distributed development affect software quality?: an empirical case study of Windows Vista
Communications of the ACM - A Blind Person's Interaction with Technology
Analyzing a socio-technical visualization tool using usability inspection methods
VLHCC '08 Proceedings of the 2008 IEEE Symposium on Visual Languages and Human-Centric Computing
Tesseract: Interactive visual exploration of socio-technical relationships in software development
ICSE '09 Proceedings of the 31st International Conference on Software Engineering
Impact of collaborative traces on trustworthiness
Proceedings of the 4th International Workshop on Cooperative and Human Aspects of Software Engineering
Globally distributed system developers: their trust expectations and processes
Proceedings of the 2013 conference on Computer supported cooperative work
Facilitating contagion trust through tools in Global Systems Engineering teams
Information and Software Technology
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We seek to provide design principles for software tools intended to support the development of trust in distributed teams. As such, we present a "design space" for such tools that consists of three elements: trust factors, collaborative traces, and visual representations. Trust factors are aspects of work shown in the research literature to influence one's perceived trustworthiness of their team members. Collaborative traces are representations of past and current work done by team members manipulating project artifacts. Collaborative traces provide information about a trust factor. Visual representations consist of a set of visual abstractions of the collaborative traces arranged in a layout that provides users with the ability to formulate accurate perceptions of their team members' trustworthiness with respect to a particular trust factor. Because the eventual goal of this research is to produce visual interfaces that support the development of trust, we apply elements from the design space to the design of three example visualizations. We conclude by assessing the value of the model and outlining future work.