The role of trust in outsourced IS development projects
Communications of the ACM
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Global software development at siemens: experience from nine projects
Proceedings of the 27th international conference on Software engineering
Distributed development in an intra-national, intra-organisational context: an experience report
Proceedings of the 2006 international workshop on Global software development for the practitioner
An ontology of trust: formal semantics and transitivity
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Inferring binary trust relationships in Web-based social networks
ACM Transactions on Internet Technology (TOIT)
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Following the sun: case studies in global software development
IBM Systems Journal
Human-Computer Interaction
What Information Would You Like to Know about Your Co-worker? A Case Study
ICGSE '10 Proceedings of the 2010 5th IEEE International Conference on Global Software Engineering
Impact of collaborative traces on trustworthiness
Proceedings of the 4th International Workshop on Cooperative and Human Aspects of Software Engineering
Augmenting social awareness in a collaborative development environment
Proceedings of the 4th international workshop on Social software engineering
Trusty: a tool to improve communication and collaboration in DSD
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Remote and alone: coping with being the remote member on the team
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Tools used in Global Software Engineering: A systematic mapping review
Information and Software Technology
Technologies to Support Collaboration across Time Zones
IEEE Software
Foundations for the design of visualizations that support trust in distributed teams
Proceedings of the International Working Conference on Advanced Visual Interfaces
Distributed Developers and the Non-use of Web 2.0 Technologies: A Proclivity Model
ICGSE '12 Proceedings of the 2012 IEEE Seventh International Conference on Global Software Engineering
Globally distributed system developers: their trust expectations and processes
Proceedings of the 2013 conference on Computer supported cooperative work
Is time-zone proximity an advantage for software development? the case of the brazilian IT industry
Proceedings of the 2013 International Conference on Software Engineering
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Context: In Global Systems Engineering teams, researchers have found that trust can be transitive to some degree or imported (swift trust) under certain conditions. We argue that trust can be contagion and seeded by tools (spread from one individual to another through tools). Objective: We sought to investigate the potential for using tools to support the development of trust in such teams and facilitate contagion trust. Specifically, we sought to investigate whether any existing tools support the development of trust in such teams and which information helps such development, whether the visualization of past collaborations would help developing trust, and what tools or features practitioners would wish for, if they had a magic wand. Method: We interviewed 71 employees from five multinational organizations. We focused on gaining an understanding of the tools that are currently used to engender trust and the information needed to facilitate contagion, in which conditions visualizations of past collaborations are helpful, and what software tool features could help develop trust. Our analysis was guided by grounded theory. Results: We found evidence that supports the theory of contagion trust and tools can be used to initiate the development of trust. These tools include software tools, office technologies, or organizational structures. Practitioners' needs were functional (e.g. audio channel with remote colleagues) and/or non-functional (e.g. can be adopted in sites with poor infrastructure). Conclusion: Our study illustrates that tools can be used to facilitate contagion trust and provides three main contributions. First, our exploration of how existing tools are used provides a guide to effective practices in such teams. Second, the descriptions of features that can facilitate contagion trust provide useful design implications for future tools. Third, the identification of the kind of information that facilitates contagion trust provides an understanding of practitioners' underlying needs that can be used to develop collaboration tools.