Age-old practices in the 'new world': a study of gift-giving between teenage mobile phone users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Wan2tlk?: everyday text messaging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hyper-coordination via mobile phones in Norway
Perpetual contact
Mobile culture of children and teenagers in Finland
Perpetual contact
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
When fingers do the talking: a study of text messaging
Interacting with Computers
A large scale study of text-messaging use
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Smartphone usage in the wild: a large-scale analysis of applications and context
ICMI '11 Proceedings of the 13th international conference on multimodal interfaces
A longitudinal study of emoticon use in text messaging from smartphones
Computers in Human Behavior
Privacy and secrecy in ubiquitous text messaging
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion
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With the advent of instant mobile messaging applications, traditional SMS is in danger of loosing it's reign as the king of mobile messaging. Applications like WhatsApp allow mobile users to send real-time text messages to individuals or groups of friends at no cost. While there is a vast body of research on traditional text messaging practices, little is understood about how and why people have adopted and appropriated instant mobile messaging applications. The goal of this work is to provide a deeper understanding of the motives and perceptions of a popular mobile messaging application called WhatsApp and to learn more about what this service offers above and beyond traditional SMS. To this end, we present insights from two studies an interview study and a large-scale survey highlighting that while WhatsApp offers benefits such as cost, sense of community and immediacy, SMS is still considered a more reliable, privacy preserving technology for mobile communication.