Communication and performance in ad hoc task groups
Intellectual teamwork
Methodologies for investment evaluation: a review and assessment
Information technology evaluation methods and management
A genre-based method for information systems planning
Information modeling in the new millennium
Genre taxonomy: A knowledge repository of communicative actions
ACM Transactions on Information Systems (TOIS)
Improved project management through improved document management
Computers in Industry
How Digital Is Your Business?
Strategic Planning for Information Systems
Strategic Planning for Information Systems
Information Processing and Management: an International Journal
Genre-Based Metadata for Enterprise Document Management
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
Estimating Applicability of New Mobile Content Formats to Organizational Use
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9 - Volume 9
On Rethinking Organizational Document Genres for Electronic Document Management
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Reproduced and emergent genres of communication on the World-Wide Web
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
Collaborative Genres for Collaboration: Genre Systems in Digital Media
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Business process integration point classification and the priority evaluation method
International Journal of Business Information Systems
International Journal of Business Information Systems
The rise of teleworking in the USA: key issues for managers in the information age
International Journal of Business Information Systems
Upstream supply chain benefits from e-markets in the UK higher education sector
International Journal of Business Information Systems
International Journal of Business Information Systems
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Business information systems have radically transformed business processes with the emergence of new digital communication forms. However, employees still communicate verbally and on paper as well. This study analyses internal and external communication of three business units through an analysis of 60 to 150 communication genres in each. According to the results, 51% to 59% of internal stored communication was digital adding up to 52 58% when external communication was included. The degree of internal digitalisation correlated better with the outbound than with the inbound communication. In one case, a publication pattern dominated the communication. In another case, a digitalised supply chain pattern drove the digitalisation. In the third case, the internal verbal coordination and the publication pattern were both present. These results suggest that the dominating patterns have major impact on media selection in organisations and guide the digitalisation and emergence of new business information systems.