Research Commentary--Vigilant Interaction in Knowledge Collaboration: Challenges of Online User Participation Under Ambivalence

Authors:
Sirkka L. Jarvenpaa;Ann Majchrzak
Affiliations:
McCombs School of Business, University of Texas at Austin, Austin, Texas 78712, and Aalto University School of Science and Technology, 00076 Espoo, Finland;Marshall School of Business, University of Southern California, Los Angeles, California 90089
Venue:
Information Systems Research
Year:
2010

Citing 23
Cited 2

Communication and Trust in Global Virtual Teams

Organization Science
Bridging Epistemologies: the Generative Dance Between Organizational Knowledge and Organizational Knowing

Organization Science
Open Source Software and the "Private-Collective" Innovation Model: Issues for Organization Science

Organization Science
Deception and design: the impact of communication technology on lying behavior

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reconceptualizing and Managing Reputation Risk in the Knowledge Economy: Toward Reputable Action

Organization Science
Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology, language, and cognition

Computers in Human Behavior
When Collections of Creatives Become Creative Collectives: A Field Study of Problem Solving at Work

Organization Science
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration

Journal of Management Information Systems
Poaching and the Misappropriation of Information: Transaction Risks of Information Exchange

Journal of Management Information Systems
Just Right Outsourcing: Understanding and Managing Risk

Journal of Management Information Systems
Collaborative Activities in Virtual Settings: A Knowledge Management Perspective of Telemedicine

Journal of Management Information Systems
Knowledge Management: An Evolutionary View

Knowledge Management: An Evolutionary View
Dynamics of Trust Revision: Using Health Infomediaries

Journal of Management Information Systems
Videoconferencing in the Field: A Heuristic Processing Model

Management Science
Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities

Information Systems Research
Review: a cognitive-affective model of organizational communication for designing IT

MIS Quarterly
Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior

MIS Quarterly
Why should i share? examining social capital and knowledge contribution in electronic networks of practice

MIS Quarterly
Understanding and mitigating uncertainty in online exchange relationships: a principal- agent perspective

MIS Quarterly
The impact of knowledge coordination on virtual team performance over time

MIS Quarterly
Knowledge Collaboration in Online Communities

Organization Science
The Influence of Experiential and Dispositional Factors in Phishing: An Empirical Investigation of the Deceived

Journal of Management Information Systems
Perils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers

IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans

Modelling user participation in organisations as networks

Expert Systems with Applications: An International Journal
Organizing for Innovation in the Digitized World

Organization Science

Quantified Score

Hi-index	0.00

Visualization

Abstract

Online participation engenders both the benefits of knowledge sharing and the risks of harm. Vigilant interaction in knowledge collaboration refers to an interactive emergent dialogue in which knowledge is shared while it is protected, requiring deep appraisals of each others' actions in order to determine how each action may influence the outcomes of the collaboration. Vigilant interactions are critical in online knowledge collaborations under ambivalent relationships where users collaborate to gain benefits but at the same time protect to avoid harm from perceived vulnerabilities. Vigilant interactions can take place on discussion boards, open source development, wiki sites, social media sites, and online knowledge management systems and thus is a rich research area for information systems researchers. Three elements of vigilant interactions are described: trust asymmetry, deception and novelty. Each of these elements challenges prevailing theory-based assumptions about how people collaborate online. The study of vigilant interaction, then, has the potential to provide insight on how these elements can be managed by participants in a manner that allows knowledge sharing to proceed without harm.