User satisfaction with computer-mediated communication systems
Management Science
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Relational development in computer-supported groups
MIS Quarterly
Cultural Perceptions of Task-Technology Fit
Communications of the ACM
Communication and Trust in Global Virtual Teams
Organization Science
Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness
Organization Science
Top Management-Team Diversity and Firm Performance: Examining the Role of Cognitions
Organization Science
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Developing Trust in Virtual Teams
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Information Systems Track-Collaboration Systems and Technology - Volume 2
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Coordinating Expertise in Software Development Teams
Management Science
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Transactive Memory Systems in Organizations: Matching Tasks, Expertise, and People
Organization Science
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Coordination in Fast-Response Organizations
Management Science
A model to develop effective virtual teams
Decision Support Systems
The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
Journal of the American Society for Information Science and Technology
Journal of Information Science
Coordinating global virtual teams: building theory from a case study of software development
CAiSE'10 Proceedings of the 22nd international conference on Advanced information systems engineering
Should I e-collaborate with this group? A multilevel model of usage intentions
Information and Management
Editor's comments: perspectives on time
MIS Quarterly
Organizational Learning: From Experience to Knowledge
Organization Science
Transactive Memory Systems: Current Issues and Future Research Directions
Organization Science
Network Exchange Patterns in Online Communities
Organization Science
Communication content relations to coordination and trust over time: a computer game perspective
Proceedings of the 5th International Conference on Communities and Technologies
Enhancement of recall within technology-mediated teams through the use of online visual artifacts
ACM Transactions on Management Information Systems (TMIS)
TMS and team behavioural integration
Information Systems Journal
What makes bloggers share knowledge? An investigation on the role of trust
International Journal of Information Management: The Journal for Information Professionals
Understanding client's commitment in business process outsourcing relationships
Proceedings of the 14th Annual International Conference on Electronic Commerce
Test strategies in distributed software development environments
Computers in Industry
Exploration of Social Capital and Knowledge Sharing: An Empirical Study on Student Virtual Teams
International Journal of Distance Education Technologies
Computers in Human Behavior
Technology-Mediated Collaboration, Shared Mental Model and Task Performance
Journal of Organizational and End User Computing
Journal of Management Information Systems
Hi-index | 0.00 |
As the role of virtual teams in organizations becomes increasingly important, it is crucial that companies identify and leverage team members' knowledge. Yet, little is known of how virtual team members come to recognize one another's knowledge, trust one another's expertise, and coordinate their knowledge effectively. In this study, we develop a model of how three behavioral dimensions associated with transactive memory systems (TMS) in virtual teams-expertise location, task-knowledge coordination, and cognition-based trust-and their impacts on team performance change over time. Drawing on the data from a study that involves 38 virtual teams of MBA students performing a complex web-based business simulation game over an 8-week period, we found that in the early stage of the project, the frequency and volume of task-oriented communications among team members played an important role in forming expertise location and cognition-based trust. Once TMS were established, however, task-oriented communication became less important. Instead, toward the end of the project, task-knowledge coordination emerges as a key construct that influences team performance, mediating the impact of all other constructs. Our study demonstrates that TMS can be formed even in virtual team environments where interactions take place solely through electronic media, although they take a relatively long time to develop. Furthermore, our findings show that, once developed, TMS become essential to performing tasks effectively in virtual teams.