The effects of virtuality level on task-related collaborative behaviors: The mediating role of team trust

Authors:
Vicente Peñarroja;Virginia Orengo;Ana Zornoza;Ana Hernández
Affiliations:
Department of Social Psychology, University Research Institute of Human Resources Psychology, Organizational Development and Quality of Working Life (IDOCAL), University of Valencia, Avenida Blasc ...;Department of Social Psychology, University Research Institute of Human Resources Psychology, Organizational Development and Quality of Working Life (IDOCAL), University of Valencia, Avenida Blasc ...;Department of Social Psychology, University Research Institute of Human Resources Psychology, Organizational Development and Quality of Working Life (IDOCAL), University of Valencia, Avenida Blasc ...;Department of Methodology of Behavioral Sciences, University Research Institute of Human Resources Psychology, Organizational Development and Quality of Working Life (IDOCAL), University of Valenc ...
Venue:
Computers in Human Behavior
Year:
2013

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Abstract

This study aims to analyze the mediating role of team trust in the relationship between virtuality level and task-related collaborative behaviors. Three types of task-related collaborative behaviors were studied, namely team coordination, team cooperation, and team information exchange. Drawing upon theory and research on virtual teams and trust, we hypothesized that team trust partially mediated the effects of virtuality level on team coordination, team cooperation, and team information exchange. A laboratory experiment was carried out with 65 four-person teams randomly assigned to three communication media with different virtuality levels (face-to-face, video conference and computer-mediated communication). The results showed that team trust partially mediated the relationship between virtuality level and team coordination, and fully mediated this relationship with team cooperation and team information exchange.