Virtual Teams That Work: Creating Conditions for Effective Virtual Teams
Virtual Teams That Work: Creating Conditions for Effective Virtual Teams
Knowledge integration in virtual teams: the potential role of KMS
Journal of the American Society for Information Science and Technology
Communication and Trust in Global Virtual Teams
Organization Science
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
European Journal of Information Systems
Transactive Memory Systems in Organizations: Matching Tasks, Expertise, and People
Organization Science
Semiology of graphics
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
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Given the distributed nature of modern organizations, the use of technology-mediated teams is a critical aspect of their success. These teams use various media that are arguably less personal than face-to-face communication. One factor influencing the success of these teams is their ability to develop an understanding of who knows what during the initial team development stage. However, this development of understanding within dispersed teams may be impeded because of the limitations of technology-enabled communication environments. Past research has found that a limited understanding of team member capabilities hinders team performance. As such, this article investigates mechanisms for improving the recall of individuals within dispersed teams. Utilizing the input-process-output model to conceptualize the group interaction process, three input factors—visual artifacts (i.e., a computer-generated image of each team member), team size, and work interruptions—are manipulated to assess their influence on a person's ability to recall important characteristics of their virtual team members. Results show that visual artifacts significantly increase the recall of individuals' information. However, high-urgency interruptions significantly deteriorate the recall of individuals, regardless of the visual artifact or team size. These findings provide theoretical and practical implications on knowledge acquisition and project success within technology-mediated teams.