A guide to the SQL standard
Using AI in Knowledge Management: Knowledge Bases and Ontologies
IEEE Intelligent Systems
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
KMPI: measuring knowledge management performance
Information and Management
The language-action perspective as a basis for communication support systems
Communications of the ACM - Two decades of the language-action perspective
Addressing the social components of knowledge to foster communitary exchanges
International Journal of Web Based Communities
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A successful knowledge management system must not only acquire and organize key organizational memories but provide access to that knowledge in a timely, relevant manner. The best possible use of an organizational memory is when we tie knowledge to action, which can only occur if the user is aware of and can identify the knowledge at the time of action and if the system can deliver it to that point of action. The authors present the kMail system. which integrates e-mail with organizational memories to deliver knowledge across the Internet at the time and place we need it. kMail does this by providing context through metaknowledge based memory-concept associations and by determining the appropriate memory items through the creation of organizational memory views.