Realities of small business information system implementation
Journal of Systems Management
A social process model of user-analyst relationships
MIS Quarterly
The evolution of information systems in small firms
Information and Management
Controlling prototype development through risk analysis
MIS Quarterly
Diversity in information systems action research methods
European Journal of Information Systems
Evaluating information systems in small and medium-sized enterprises: issues and evidence
European Journal of Information Systems
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
Investigating information systems with action research
Communications of the AIS
Investigating information systems with ethnographic research
Communications of the AIS
Knowledge capability and maturity in software management
ACM SIGMIS Database - Special issue on infomration systems: current issues and future changes
The Social Life of Information
The Social Life of Information
Software Engineering: A Practitioner's Approach
Software Engineering: A Practitioner's Approach
Tying Knowledge to Action with kMail
IEEE Intelligent Systems
The Dynamics of Alignment: Insights from a Punctuated Equilibrium Model
Organization Science
An integrated model of information systems adoption in small businesses
Journal of Management Information Systems
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Analysis of Information Technology Success in Small Firms in New Zealand
International Journal of Information Management: The Journal for Information Professionals
European Journal of Information Systems - Special issue: Making enterprise systems work
Parasitism and Internet auction fraud: An exploration
Information and Organization
The Journal of Strategic Information Systems
The end of the information system life: a model of is discontinuance
ACM SIGMIS Database
Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study
International Journal of Electronic Commerce
Synchronous learning best practices: An action research study
Computers & Education
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While many large businesses start out as a small enterprise, remarkably little is known about how an organization actually changes internally during the periods of growth. Small business growth is known to strain internal communication processes, for example, which likely limits growth opportunities. Information systems are often called upon to remedy such deficiencies. Through a participatory action research project, we investigated the ways in which a small business management team developed an IS-enabled solution to address their growth needs. During the progression of the project, a new outcome of organizational effectiveness, internal transparency, was identified and developed. Adopting a punctuated equilibrium perspective, a theoretical process model is proposed that sheds light on a relationship between internal transparency, small business growth, and IS. The paper concludes with observations that internal transparency may well be a concept that offers significant potential for MIS research as well as a discussion about the applicability and credibility of participatory action research for this project.