User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Some computer science issues in ubiquitous computing
Communications of the ACM - Special issue on computer augmented environments: back to the real world
Task-technology fit and individual performance
MIS Quarterly
A test of task-technology fit theory for group support systems
ACM SIGMIS Database
Our Virtual World: The Transformation of Work, Play, and Life Via Technology
Our Virtual World: The Transformation of Work, Play, and Life Via Technology
Beyond Media Richness: An Empirical Test of Media Synchronicity Theory
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences - Volume 1
The art of design: expressive intelligence in music
The art of design: expressive intelligence in music
Making a Difference: Organization as Design
Organization Science
Establishing mutual understanding in systems design: an empirical study
Journal of Management Information Systems - Special issue: Information technology and organization design
Information and Organization
Delays and interruptions: A self-perpetuating paradox of communication technology use
Information and Organization
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Communication is fundamental to team work and it occurs increasingly often in a technology-mediated environment. Understanding how communication evolves in such environments is essential to ensuring that the right technology is provided for whatever task a group needs to accomplish, even if it is not precisely known how the technology is going to be used. With the growing body of research on different tools for supporting computer-mediated groups, we still have much to learn about how communication evolves, where potential breakdowns occur, and how groups tailor technology during the communication process. This paper addresses these important issues by providing an in-depth analysis of two-person dyads that communicated over a web-based set of collaboration tools during a 6-week project. We analyze communication through the lens of communicative action theory, showing how social action unfolds during communication and how groups challenge and resolve validity claims in different task-technology environments. This study contributes by exploring group processes, developing and applying group communication analysis tools, and enhancing theorizing on technology tailoring.