Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Computerization and controversy (2nd ed.): value conflicts and social choices
Computerization and controversy (2nd ed.): value conflicts and social choices
Power, politics, and MIS implementation
Communications of the ACM
Straight Talk: Delivering Bad News Through Electronic Communication
Information Systems Research
Participation equality and influence: cues and status in computer-supported cooperative works groups
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Human-Computer Interaction
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Task, technology, and tailoring in communicative action: An in-depth analysis of group communication
Information and Organization
Time as symbolic currency in knowledge work
Information and Organization
Experiencing flow with instant messaging and its facilitating role on creative behaviors
Computers in Human Behavior
Examining the antecedents of work connectivity behavior during non-work time
Information and Organization
Self-interruptions in discretionary multitasking
Computers in Human Behavior
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In contemporary knowledge work organizations, work is often accomplished through communication. Consequently, communication disruptions often translate into work disruptions. In this paper, we identify two types of communication disruptions with implications for the relative organization of work: delays and interruptions. Communication delays contribute to work disorganization when a worker is unable to move forward with a task due to insufficient information, while interruptions derail the flow of activities directed toward the accomplishment of a task. Communication technologies are often designed with the intention of improving work organization by reducing communication delays (first-order effect), but the use of these technologies may, in practice, inadvertently contribute to an increase in work interruptions (second-order effect). We illustrate these first and second-order impacts of communication media use in a descriptive model. Then, using this model as our point of departure, we draw on prior research on personal control, relationships, and organizational culture to offer testable propositions regarding likely worker responses (third-order effect) to either communication delays or interruptions with further implications for the organization of work. Our argument suggests that communication technology use may not result in either more or less organized work overall but, rather, may simply shift the locus of control over the flow of work.