Putting design into practice: formal specification and the user interface
Formal methods in human-computer interaction
The influence of individual differences on skill in end-user computing
Journal of Management Information Systems
Usability inspection methods
Evaluating the usefulness of design rationale in CASE
European Journal of Information Systems - Special issue on information systems evaluaiton
Formal features of cyberspace: relationships between Web page complexity and site traffic
Journal of the American Society for Information Science - Speical issue on integrating mutiple overlapping metadata standards
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing Complex Organizations
Designing Complex Organizations
Computational Media Aesthetics: Finding Meaning Beautiful
IEEE MultiMedia
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 4 - Volume 4
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
The interaction effects of familiarity, breadth and media usage on web browsing experience
Computers in Human Behavior
Facets of simplicity for the smartphone interface: A structural model
International Journal of Human-Computer Studies
Understanding sustained participation in transactional virtual communities
Decision Support Systems
A cognitive-experiential approach to modelling web navigation
International Journal of Human-Computer Studies
Exploring perceived persuasiveness of a behavior change support system: a structural model
PERSUASIVE'12 Proceedings of the 7th international conference on Persuasive Technology: design for health and safety
A Data-Driven Approach to Measure Web Site Navigability
Journal of Management Information Systems
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In this study, we propose that perceived website complexity (PWC) is central to understanding how sophisticated features of a website (such as animation, audio, video, and rollover effects) affect a visitor's experience at the site. Although previous research suggests that several elements of perceived complexity (e.g., amount of text, animation, graphics, range and consistency of web pages configuring a website, ease of navigating through it, and clarity of hyperlinks) affect important user outcomes, conflicting results yielded by previous research have created an important debate: does complexity enhance or inhibit user experience at a website. In this study, we draw on the task complexity literature to develop a broad and holistic model that examines the antecedents and consequences of PWC. Our results provide two important insights into the relationship between PWC and user outcomes. First, the positive relationship between objective complexity and PWC was moderated by user familiarity. Second, online task goals (goal-directed search and experiential browsing) moderated the relationship between PWC and user satisfaction. Specifically, the relationship between PWC and user satisfaction was negative for goal-directed users and inverted-U for experiential users. The implications of this finding for the practice of website design are discussed.