First impressions: emotional and cognitive factors underlying judgments of trust e-commerce
Proceedings of the 3rd ACM conference on Electronic Commerce
Emotion & design: attractive things work better
interactions
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Assessing dimensions of perceived visual aesthetics of web sites
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
A task-based model of perceived website complexity
MIS Quarterly
Computers in Human Behavior
LEMtool: measuring emotions in visual interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An interface design method for e-commerce sites' homepage considering users' emotions
DHM'13 Proceedings of the 4th international conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics, and Risk Management: human body modeling and ergonomics - Volume Part II
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
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This research concentrates on visual complexity and order as central factors in the design of webpages that enhance users' positive emotional reactions and facilitate desirable psychological states and behaviors. Drawing on existing theories and empirical findings in the environmental psychology, human-computer interaction, and marketing research literatures, a research model is developed to explain the relationships among visual complexity and order design features of a webpage, induced emotional responses in users, and users' approach behaviors toward the website as moderated by users' metamotivational states. A laboratory experiment was conducted to test the model and its associated hypotheses. The results of the study suggested that a web user's initial emotional responses (i.e., pleasantness and arousal), evoked by the visual complexity and order design features of a webpage when first encountered, will have carry-over effects on subsequent approach behavior toward the website. The results also revealed how webpage visual complexity and order influence users' emotions and behaviors differently when users are in different metamotivational states. The salience and importance of webpage visual complexity and order for users' feelings of pleasantness were largely dependent on users' metamotivational states.