An emerging model of Web site design for marketing
Communications of the ACM
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
Supporting Tourism Culture via CBR
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
What makes people experience flow? Social characteristics of online games
International Journal of Advanced Media and Communication
On support of business activities by internet commerce: case of TOP 100 CZ firms
International Journal of Information Technology and Management
A study of B2B e-market in China: E-commerce process perspective
Information and Management
Evaluating the quality of reference models
ER'00 Proceedings of the 19th international conference on Conceptual modeling
A task-based model of perceived website complexity
MIS Quarterly
Analyzing the Influence of Web Site Design Parameters on Web Site Usability
Information Resources Management Journal
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Today many a Website features fancy graphics, well organized content, but rarely induces the visitor to come back on a regular basis (with exceptions of course). The electronic commerce revolution some predicted experiences a setback due to a lack of consumer interest and some potential customers turn their screens off rather than meddling their way through a purchase order. But why are customers so indifferent? This paper addresses a largely unexplored issue: the analysis of supposedly interactive electronic commerce applications. The paper defines the theoretical framework of the Web Assessment Model. The model builds on the three transaction phases - information, agreement, and settlement - and parts of a product performance system. To embrace the notion of community - a central issue in virtual environments - a further phase is added, and media inherent criteria are derived. The paper closes by applying the model to the Web site of Swissair, the national airline of Switzerland.