Important issues in hypertext documentation usability
SIGDOC '91 Proceedings of the 9th annual international conference on Systems documentation
Emerging trends in the WWW user population
Communications of the ACM
User interface directions for the Web
Communications of the ACM
Automatic Support for Usability Evaluation
IEEE Transactions on Software Engineering
Improving Web interaction on small displays
WWW '99 Proceedings of the eighth international conference on World Wide Web
The psychological origins of perceived usefulness and ease-of-use
Information and Management
Predictors of online buying behavior
Communications of the ACM
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Web Site Usability Handbook with Cdrom
Web Site Usability Handbook with Cdrom
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
Electronic Commerce 2002: A Managerial Perspective
Electronic Commerce 2002: A Managerial Perspective
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
E-Commerce: Business, Technology, Society
E-Commerce: Business, Technology, Society
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 4 - Volume 4
Determinants of Successful Website Design: Relative Importance and Recommendations for Effectiveness
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Understanding usability in mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
Action-oriented conceptual modelling
European Journal of Information Systems
Dimensional hierarchy of retail website quality
Information and Management
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Success on the Internet-optimizing relationships through the corporate site
International Journal of Information Management: The Journal for Information Professionals
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Facilitators and benefits of using Mobile Entertainment Services
International Journal of Mobile Communications
Perceptions of web knowledge and usability: When sex and experience matter
International Journal of Human-Computer Studies
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
An empirical analysis of user evaluation factors on attitude and intention of using a search engine
International Journal of Business Information Systems
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Web site usability is concerned with how easy and intuitive it is for individuals to learn to use and interact with a Web site. It is a measure of the quality of a Web site's presence, as perceived by users. The usability of Web sites is important, because high usability is associated with a positive attitude toward the Web site and results in higher online transactions. Poorly designed Web sites with low usability, on the other hand, lead to negative financial impacts. Existing approaches to Web site usability include measurement and tracking of parameters, such as response time and task completion time, and software engineering approaches that specify general usability guidelines and common practices during software development. This paper analyzes usability from the point of view of Web site design parameters. An analysis of usability and other design characteristics of 200 Web sites of different kinds revealed that design aspects, such as information content, ease of navigation, download delay, and Web site availability positively influence usability. Web site security and customization were not found to influence usability. The paper explains these results and suggests design strategies for increasing Web site usability.