Global interface design: a guide to designing international user interfaces
Global interface design: a guide to designing international user interfaces
Turning research into practice: characteristics of display-based interaction
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The elements of user interface design
The elements of user interface design
Introduction: personalized views of personalization
Communications of the ACM
Usability for the Web: designing Web sites that work
Usability for the Web: designing Web sites that work
Usability Engineering
Emotion & design: attractive things work better
interactions
Response time in man-computer conversational transactions
AFIPS '68 (Fall, part I) Proceedings of the December 9-11, 1968, fall joint computer conference, part I
A Gestalt-like perceptual measure for home page design using a fuzzy entropy approach
International Journal of Human-Computer Studies
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Evaluating Internet technologies business effectiveness
Telematics and Informatics
Key website factors in e-business strategy
International Journal of Information Management: The Journal for Information Professionals
Predicting e-commerce company success by mining the text of its publicly-accessible website
Expert Systems with Applications: An International Journal
Analyzing the Influence of Web Site Design Parameters on Web Site Usability
Information Resources Management Journal
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Efficient communications are necessary to maintain and build sustainable customer relationships. This paper shows how the communications can be optimized through the corporate site. The authors discuss three fields of knowledge-usability, human computer interaction (HCI) and branding-and demonstrate how each field alone is insufficient but taken together they can enlighten all perspectives of communication through the Internet. By measuring the relationships between user (customer) and site (firm), they show how usability, cultural background and group affiliation influence general perception. Based on these findings, the authors have developed a model, which incorporates usability, HCI and branding, to offer optimal communication through the corporate site.