“Information technology to support electronic meetings"
Management Information Systems Quarterly
A theoretical perspective of negotiation support systems
Journal of Management Information Systems - Special issue: Collaboration technology, modeling, and end-user computing for the 1990s
An analytical process model of two-party negotiations
Management Science
Adoption intention in GSS: relative importance of beliefs
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
An empirical study of the efficacy of a computerized negotiation support system (NSS)
Decision Support Systems
Collaborative reputation mechanisms for electronic marketplaces
Decision Support Systems - Special issue for business to business electronic commerce, issues and solutions
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
The Role of Trust in Organizational Settings
Organization Science
The effect of computer-mediated communication on agreement and acceptance
Journal of Management Information Systems - Special section: Data mining
Journal of Management Information Systems
Preference structures and negotiator behavior in electronic negotiations
Decision Support Systems
Negotiating globally: how to negotiate deals, resolve disputes, and make decisions across cultural boundaries, second edition
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
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The communication of affect, the exchange of offers, and the goal of reaching agreement are factors that play key roles in negotiation processes. Although instant messaging (IM) and phone are used for these processes, not much is known about how they influence these key factors. The present study is focused on this issue. By examining natural communication between negotiators who use these media, we find that computer mediation reduces both the amount of affect communicated and concession, which in turn decreases the likelihood of agreement. We also find that the efficacy of affect communicated is significantly reduced by computer mediation.