Social responsibility and stakeholder influence: Does technology matter during stakeholder deliberation with high-impact decisions?

Authors:
Ruth C. King;Kathleen S. Hartzel;Richard A. M. Schilhavy;Nancy P. Melone;Timothy W. McGuire
Affiliations:
Bryan School of Business and Economics, University of North Carolina at Greensboro, Greensboro, NC 27402, United States;Palumbo Donahue School of Business, Duquesne University, Pittsburgh, PA 15282, United States;Bryan School of Business and Economics, University of North Carolina at Greensboro, Greensboro, NC 27402, United States;Formerly at Carnegie Mellon University, 118 Lakeland Drive, Mars, PA 16046-2114, United States;Management Science Associates, Inc., 6565 Penn Avenue, Pittsburgh, PA 15206-4490, United States
Venue:
Decision Support Systems
Year:
2010

Citing 19
Cited 0

Reducing social context cues: electronic mail in organizational communication

Management Science
Electronic meeting systems

Communications of the ACM - Special issue on computer graphics: state of the arts
Polarization and persuasive argumentation: a study of decision making in group settings

MIS Quarterly
Computer-Mediated Communication and Majority Influence

Management Science
Structuring time and task in electronic brainstorming

MIS Quarterly - Special issue on intensive research in information systems
Group Polarization and Computer-Mediated Communication: Effects of Communication Cues, Social Presence, and Anonymity

Information Systems Research
An analysis of communication mode in group support systems research

Decision Support Systems
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams

Information Systems Research
Group decision support: the effects of designated human leaders and statistical feedback in computerized conferences

Journal of Management Information Systems - Special section: Strategic and competitive information systems
The effect of computer-mediated communication on agreement and acceptance

Journal of Management Information Systems - Special section: Data mining
Information exchange and use in GSS and verbal group decision making: effects of minority influence

Journal of Management Information Systems
An Empirical Investigation of the Effects of Group Support Systems (GSS) and Task Type on Group Interactions from an Influence Perspective

Journal of Management Information Systems
Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork

Journal of Management Information Systems
A study of group support systems and the intergroup setting

Decision Support Systems
An exploratory study of the selection of communication media: The relationship between flow and communication outcomes

Decision Support Systems
The Impact of Individualism-Collectivism, Social Presence, and Group Diversity on Group Decision Making Under Majority Influence

Journal of Management Information Systems
Media, affect, concession, and agreement in negotiation: IM versus telephone

Decision Support Systems
Understanding risk-taking behavior of groups: A "decision analysis" perspective

Decision Support Systems
The adoption and use of GSS in project teams: toward more participative processes and outcomes

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

When organizations face potentially threatening situations, stakeholders with diverse viewpoints influence decision-making processes and outcomes using different communication media. We apply theories from social influence, group polarization, majority-minority influence and deindividuation to investigate how computer-mediated communication (CMC) affects stakeholders' decisions, satisfaction, and personal preferences. Our experiment finds that CMC is a viable alternative to face-to-face (FTF) deliberation involving judgment tasks. Stakeholders in CMC deliberation did not compromise their personal conviction, whereas stakeholders in FTF deliberation were more influenced by opposing positions. Stakeholders in both media conditions made similar group choices, but reported higher satisfaction in FTF deliberation or holding majority position.