Managerial use of video conferencing
Information and Management
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
International Journal of Human-Computer Studies
Communication media choice by workers in distributed environment
Information and Management
The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Exploring the potential effects of emoticons
Information and Management
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
Revisiting Media Choice: A Behavioral Decision-Making Perspective
International Journal of e-Collaboration
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How do managers perceive and use media? Media richness theory (MRT) appears to provide persuasive answers to this, but does it work when electronic media is used? Surveys of Japanese managers showed that the perceptions of media, including electronic media, did not contradict MRT. But, even so, the use of rich media was found to be influenced more strongly by whether the media was traditional or electronic, with respect to organizational interpretation of its environment. The perception and use of electronic media may not correspond, though they have generally been assumed to do so.