The effect of medium and task on dyadic communication
ICIS '92 Proceedings of the thirteenth international conference on Information systems
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Task-technology fit and individual performance
MIS Quarterly
Participation in videoconferenced meetings: user disposition and meeting context
Information and Management
The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Telework vs. central work: A comparative view of knowledge accessibility
Decision Support Systems
Journal of Information Science
Journal of Management Information Systems
Ontology-based context synchronization for ad hoc social collaborations
Knowledge-Based Systems
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Service chain-based business alliance formation in service-oriented architecture
Expert Systems with Applications: An International Journal
Conceptualising computer-mediated communication technology and its use in organisations
International Journal of Information Management: The Journal for Information Professionals
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Because of the increasing significance of social communication technologies within an organization, they have become a new form of information processing, resulting in business process transitions and increased benefits. By applying media richness theory and social theories, this study investigated how social communication technologies (SCTs) can be used by an employee to fit his/her task characteristics. Additionally, it also examined how the employee's social relationships moderated media usage in the current job environment and how this usage influenced the task performance. Five media were selected in this study (telephone, video conferencing, email, instant messaging, and blog). Using a hierarchical regression approach, we found that task characteristics were related to media usage, whereas social factors (social influence and social affinity) moderated the degree of the relationships. A few particular media and technologies seemed to perform well, however these are influenced by the social aspects. Moreover, the usage of social technologies results in positive task performance. The performance of a few specific technologies demonstrated binding effects (email performance was associated with instant messenger performance). In summary, we found that the usage of SCTs is instrumentally determined by the interaction between the task and social relationships.