Decision support system effectiveness: a review and an empirical test
Management Science
User satisfaction with computer-mediated communication systems
Management Science
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Facilitators and inhibitors for the strategic use of information technology
Information and Management
The CIO's chief concern: communication
Information and Management
Inter-organizational computer-based communication: a study of electronic mail use over wide-area networks
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This chapter provides a new perspective on the competitive advantage of electronic mail within organizations. Essentially, e-mail assists individuals with efficiency and effectiveness. It improves the overall productivity of the firm and provides better coordination of internal processes. Electronic mail has been considered an important channel of communication. Since quality, time and cost are considered the main means of competition in today's global market, this study investigated the relationship between the strategic uses and competitive benefits of electronic mail in contemporary organizations. A sample of 99 management-level staff members in 41 companies responded to a questionnaire assessing their e-mail usage and their perceived e-mail benefits. The results suggested that e-mail usage could augment the competitive posture of the firm.