ACM Transactions on Information Systems (TOIS)
Computer ethics: cautionary tales and ethical dilemmas in computing
Computer ethics: cautionary tales and ethical dilemmas in computing
Things that make us smart: defending human attributes in the age of the machine
Things that make us smart: defending human attributes in the age of the machine
Peripheral participation in video-mediated communication
International Journal of Human-Computer Studies
Communication Technology: The New Media in Society
Communication Technology: The New Media in Society
Electronic Meetings: Technical Alternatives
Electronic Meetings: Technical Alternatives
Electronic Mail and Organizational Communication: Does Saying "Hi" Really Matter?
Organization Science
Information Systems Research
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Analysis of cluster formations on planer cells based on genetic programming
Computational & Mathematical Organization Theory
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This paper explores the unintended consequences of computer-mediated communications by adopting a typology suggested by the sociologist Robert Merton. The typology is used to present a thematic analysis drawn from the literature on computer-mediated communications and two new studies. The first study considered the impact of computer-mediated technology on communicative behaviour in general, and involved 22 managers working in locations in the UK and USA. The second study focused on electronic mail and drew upon the responses of 70 managers. The paper suggests that Merton's analysis of unintended consequences provides a framework which expands our ability to explain issues associated with the implementation of computer-mediated communications and discusses intervention and laissez-faire as two implicit responses evident in the recent literature.