Development through communicative action and information system design: a case study from South Africa

Authors:
Elaine Byrne
Affiliations:
School of Public Health, University of the Western Cape, PBag X17, Bellville, 7535, South Africa
Venue:
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Year:
2003

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Abstract

Many authors have recognised the importance of structure in shaping information system (IS) design and use. Structuration theory has been used in IS research and design to assist with the identification and understanding of the structures in which the IS is situated. From a critical theoretical perspective, focusing on the Habermas' theory of communicative action, a community based child health information system was designed and implemented in a municipality in rural South Africa. The structures which shaped and influenced the design of this IS (the restructured health services and social tradition) are explored and discussed. From this case study the implications of using IS design as a developmental tool are raised: namely the development of a shared understanding, the participation of key players and the agreement on joint action.